Terms of Service

By creating a Contexta account, invoking the API, or otherwise accessing the service, you agree to these Terms on behalf of yourself and the entity you represent. If you do not have authority to bind that entity, or if you do not agree, do not use the service. These Terms, together with any order form, data processing addendum, or acceptable-use policy we countersign in writing, form the entire agreement between us.

You are responsible for safeguarding API keys, scoping tokens to the minimum permissions you need, and notifying us promptly of suspected compromise. One human is responsible per account; service accounts are permitted, but a named individual must own them. We may suspend accounts for non-payment, breach, or behavior that places the service or other customers at risk, with reasonable notice except in genuine emergencies.

You agree not to use the service to:

• Violate law, infringe intellectual-property rights, or process data without a lawful basis (including data you do not have authority to ingest into a namespace).
• Generate or store unlawful content — CSAM, content that incites violence, or content that violates export controls or sanctions.
• Operate the service at a scale that exceeds your contracted tier without prior written agreement, or attempt to circumvent rate limits.
• Reverse-engineer the proprietary Synapta engine, scrape proprietary telemetry, or use the service to build a directly competitive product.
• Publish benchmarks, performance comparisons, or load tests of the hosted service without prior written consent. (Benchmarks of the open-source SDK and DSL are explicitly allowed.)

Contexta is an open-core product. The SDKs, CLI, and Reflex DSL are released under the MIT license and live in public repositories. The hosted Synapta engine — the graph-backed memory store, bi-temporal provenance kernel, and reactivity scheduler — is proprietary and licensed to you under these Terms for the duration of your subscription. We may evolve the service, including adding, modifying, or removing features, on reasonable notice for material changes.

Paid tiers are billed in advance per the schedule on the pricing page or in your order form. Usage above your tier is metered against the published rate card; we will notify you before any rate change takes effect. Invoices are due net 30 unless your order form says otherwise. Disputed amounts must be raised in writing within 30 days of invoice. Failure to pay an undisputed invoice may result in suspension with reasonable notice and an opportunity to cure.

You retain all rights, title, and interest in the data you ingest. You grant us a non-exclusive, worldwide license to host, process, and transmit that data solely to provide the service to you. On termination, you may export your data via the standard export endpoints for 30 days; after 30 days we retract and purge according to the retention policy attached to your namespace. The data-processing relationship is governed by our DPA at /legal/dpa.

We own the service, the Synapta engine, the marketing site, and any aggregated, namespace-stripped insights derived from operating the service. You own your customer data and any derivatives you produce. Feedback you send us is licensed to us on a non-exclusive, royalty-free, irrevocable basis so we can improve the product without tracking obligations. The open-source components remain under their stated MIT license; nothing in these Terms restricts your rights under that license.

Each party will protect the other's Confidential Information using at least the same standard of care it uses to protect its own (and no less than a reasonable standard), use it only to perform under these Terms, and disclose it only to personnel who need to know and are bound by equivalent confidentiality obligations. Confidential Information excludes information that is publicly available, independently developed, or lawfully received from a third party.

We warrant that we will provide the service with reasonable skill and care consistent with industry standards for a developer infrastructure product. Except for that express warranty, the service is provided “as is” without warranties of any kind, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, non-infringement, or availability. We do not warrant that the service will be uninterrupted, error-free, or that it will produce specific results.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility. Each party's aggregate liability under these Terms is capped at the fees you paid (or were obliged to pay) in the 12 months preceding the event giving rise to the claim. Nothing in this section limits liability for fraud, willful misconduct, indemnification obligations, or anything that cannot be excluded under applicable law.

We will defend you against third-party claims alleging that the service, used as authorized, infringes a third party's intellectual-property rights, and pay any amounts finally awarded against you in that claim. You will defend us against third-party claims arising from your data, your breach of acceptable use, or your unauthorized use of the service. The indemnified party must promptly notify the indemnifier, allow it to control the defense, and cooperate reasonably.

You may terminate at any time from your account settings. Either party may terminate for material breach with 30 days written notice and an opportunity to cure, or immediately for a breach of acceptable use that places the service or other customers at risk. On termination, the provisions of customer data ownership, IP, confidentiality, warranties, limitation of liability, indemnification, and governing law survive.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, except that either party may seek equitable relief in any court of competent jurisdiction to protect its intellectual-property rights.

We may update these Terms from time to time. We will post the revised version here and update the “Last updated” stamp. For changes that materially reduce your rights or increase your obligations, we will notify account administrators at least 30 days before the change takes effect. Continued use of the service after the effective date constitutes acceptance of the revised Terms.